What is the customer service charge?
The purpose for the customer service charge is that there are various costs to the Water Division, which include expenses to maintain meters, read meter, billing, collection and administrative expenses of the staff. Each customer on the system is responsible for paying the customer service charge in addition to the charge for the water they use.

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1. I can't be using the amount of water that my bill indicates - what can I do?
2. What is the customer service charge?
3. What should I do if there is a leak?
4. Where is the shut-off valve?
5. Who is responsible for the service line?
6. Why do you have to gain access to my house in order to change my meter - isn't the meter on the outside of my house?